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Return policies

Shipping policy

  • Xenia North America Inc. ships dry goods via either Canada Post, Fedex or UPS unless otherwise specified when the order is placed. Upon request, we will ship your dry goods as per your specifications (courier, airlines, etc.). Estimated delivery time for domestic orders is between 1 and 7 days and, due to customs procedures, between 2 to 10 days for continental USA.

  • Xenia North America Inc. will never ask for payment of products that are not shipped or that are back ordered. Xenia North America inc. requires a 35% deposit on custom made products and special requests. Deltec tanks and stands require full payment prior to shipment from the exporting country.

  • Dry goods are shipped with full insurance according to the carriers policy. Insurance will be added to all orders at a cost of $1.55 for the first $100.00, and $.65/$100.00 thereafter. Please note that insurance is provided by the carrier of choice. You can waive this shipping insurance providing it has been requested in the online order procedure.

  • Shipping rates are calculated at the time of check-out. Xenia North America inc. reserves the right to adjust shipping costs if required. Please note that if the shipping cost is more than stated on the website at time of check out, you will be contacted for confirmation before your order is shipped.

Return Policy

  • All returns and/or exchanges must be made within 7 days of receipt of product. Products may only be returned unused, and in original unopened packaging. Xenia North America Inc. reserves the right to charge a non-refundable 20% restocking charge for any/all returned merchandise (excluding exchanges).  Xenia North America Inc.  will not be responsible for return shipping charges. Original shipping charges are non-refundable. Before returning/exchanging any goods, we require that you authorize your return with Xenia North America Inc. Any items returned without our authorization will be declined.

  • In the event that your order is damaged by the carrier, a claim will be filed with the carrier company. Upon approval of the claim by the carrier, your original order will be re-shipped to you at no additional cost. If you wish to return the damaged goods for a refund or credit, the 20% restocking charge will be applied. Xenia North Amercia Inc. will not be held responsible for any/all shipping delays that may occur from time to time.

  • Special order & sale items are not returnable under any circumstances.

  • Dry Good Order cancellations may also be subject to a 20% restocking charge.